Refund Policy
Effective Date: July 29, 2026
1. Our Guarantee
We stand behind PublishFleet. Every purchase comes with a 14-day satisfaction guarantee from the date of purchase. If it's not right for you, we'll make it right — no runaround, no hoops to jump through.
2. Eligibility for Full Refund
You're eligible for a full refund if your request is made within 14 days of purchase and you have not used the agents extensively for commercial content production.
"Extensively" means publishing more than 10 pieces of agent-generated content commercially. Testing, experimenting, and setting up your configuration do not count against this threshold. We want you to have room to evaluate the product properly.
3. How to Request a Refund
Send an email to team@publishfleet.com with the following:
- Your order number (found in your Stripe receipt)
- The email address used at purchase
- A brief reason for the refund (this helps us improve — it's not required for approval)
That's it. No forms, no tickets, no waiting on hold.
4. Processing Timeline
- Refund requests are reviewed within 2 business days.
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to your original payment method via Stripe.
- You'll receive an email confirmation once the refund has been processed.
5. Done-For-You Configuration (Professional & Enterprise Tiers)
If your plan includes Done-For-You configuration, the following applies:
- Configuration work has NOT begun: Full refund within the 14-day window.
- Configuration work HAS begun but is not complete: A partial refund may apply, minus a reasonable fee for work already completed. We'll communicate the exact amount to you before processing.
- Configuration is complete and delivered: The standard 14-day policy applies, starting from the delivery date of the configuration.
6. Digital Product Acknowledgment
PublishFleet is a digital product. By purchasing, you acknowledge that you're receiving digital content — including AI agent configurations, skills, templates, and documentation. This acknowledgment does not affect your refund rights during the 14-day guarantee period.
7. After the 14-Day Window
Refunds are generally not available after 14 days. However, we'll make exceptions for the following:
- Material defects — the agents don't function as described
- Duplicate charges
- Unauthorized transactions
If any of these apply, contact us and we'll work with you to resolve it.
8. What Happens After a Refund
Upon refund approval:
- Access to Done-For-You configuration support ends immediately.
- You should delete all PublishFleet agent files and configurations.
- Your license to use PublishFleet is revoked per the Terms of Service.
9. Disputes
We'd rather talk it out. Before filing a chargeback or dispute with your bank, please reach out to us at team@publishfleet.com. We respond within 24 hours on business days and genuinely want to resolve any issues directly.
Chargebacks filed without first contacting us may result in additional processing complications for both parties. A quick email usually gets things sorted faster.
10. Contact
Questions about this policy or need to request a refund? Reach us at team@publishfleet.com. We aim to respond within 24 hours on business days.